Get to know the consumer. Get to know what he likes. Get a good omnichannel consulting for your business.
While your specialists improve each function of the company separately, all marketing tools work poorly. What is Multichannel and Omnichannel? First of all, is when the client determines in which channels it is convenient to be with you. Customer chooses, not business.
Omnichannel is an opportunity
We want to create such an omnichannel consulting service, so that the your client feels equally comfortable in any communication and sales channel. We want to create with you a lovemark brand. What is important for creating such client services?
Customer base
The client base must be clean and enriched with at least 40 customer parameters. Add google's data and data from video cameras. A good CRM for retail with marketing automation is the key to success.
Online model
The online store should only support the business model of the retailer. Agreed pricing policy, warehouse stocks, integration with the accounting system of stores - the minimum conditions for success.
Customer office
In order to support end-to-end client processes from a function to a function, you need a Customer Office. This task is to assess the value for the customer in each channel of sales and communications.
To try improve client services constantly!
Omni-channel is a model that will be constantly improved. Try to start from a small – determine the way that client services should support the business model of your company: in each channel, in every communication. If you need help with this – our experts are always ready to conduct such an audit.
Omnichannel challenges
Every retailer wants a stable growth of happy customers. And only a few can change for their customers. This is a a painful and difficult work. We can help. Therefore, our expertise allows us to take risks. Finally, we are ready to take on the strengthening of key functions in retail. Our projects start from 7500 $ to 12500 $ per project.
We propose our omnichannel consulting competencies
Creation an ecommerce for retail
Creation of an ecommerce model for retail. Development of KPI's, omnichannel strategie. Work out of the development plan. Team selection, launch of technical services and implementation with an offline.
Omnichannel marketing planning process
Generally, we provide omnichannel marketing. Set up trigger messages in the offline - online communication, in each sales channel. We teach your team the specifics of work in cross-cutting processes.
Segmentation of the retail customer base
First of all, the company receives from us all the tools of segmentation. We welcome the use of behavioral segmentation as the basis for omnichannel. it's behavioral differences that help us target our efforts.
The choice and implementation of CRM for retail
Development of IT architecture of client processes. Preparation for automation marketing and customer office. Choice and coordination of the implementation of all CRM components.
If you feel lost, disappointed, hesitant, or weak, return to yourself, to who you are, here and now and when you get there, you will discover yourself, like a lotus flower in full bloom, even in a muddy pond, beautiful and strong.