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“A-100” petrol station loyalty program

Goal & Tasks: A private chain of petrol stations «A-100» needs to be reformed relationships with customers. It was necessary to add new value to the services and products of the company. Know your target audience, gain new customers and become a friend and assistant for regular customers. The task — to understand who our […]

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Moderate strategic session, “A-100” petrol station chain

New unique strategic discussion format. Elaboration of strategic initiatives in the working groups before the start of the strategic session. Approved a group of key projects of the company on the most important areas of development. Our team is moderated by the company’s strategic session. New unique strategic discussion format. Elaboration of strategic initiatives in […]

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Sales standards EasyPay

Quality service depends on what kind of Sales Standards adopted by the company. We have developed a successful Sales standards and the customer services for the payment points of the company «EasyPay».

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Customer Segmentation. Retailer GIPPO

Objectives: “GIPPO” – is the best hypermarket chain innovative format, located in the Republic of Belarus. We audit and segmented customer base GIPPO. And offer communication tools & consumer proposition. Positioning retailer First, we clarify the positions of the retail chain. It turned out, what target audience aimed their selling proposition.

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CRM audit for retailer “COMFY”

How to get a look at 360 on your customers? Being customer-oriented to retail — is not easy. How to build a CRM architecture retail company? Start with an assessment of how to construct your client processes and any customer data you lose in the company. CRM architecture retailer “Comfy” – audit clients processes, audit clients databases. Create automation marketing processes & CRM tools.

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CRM audit of the retailer BUSLIK

Featured: Belorussian children’s goods retail net BUSLIK develops omni — channel sales and communication. Sustainable development requires the introduction of СRM tools. We did express CRM audit retailer. The key steps of CRM audit of the retailer The challenge — to combine client processes from different departments. The most difficult to assess omni – channel interactions […]

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Process management “Nova Poshta”

Objective: Rapid growth of the company was accompanied by weak operating processes. Needs optimization of processes. Unstable work of IT software. The absence of regulated business processes led to a loss of quality. «Nova Poshta» — the most powerful factor of e-commerce growth and development of small and medium-sized businesses. We have performed optimization of processes in […]

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Create customer strategy for retailer “ANTOSHKA”

Featured: «ANTOSHKA» — An important market leader in children’s products. Trendsetter and most powerful expert in child-related issues of the country. We have developed a Customer Strategy for retailer «Antoshka». The Key steps to create customer strategy for retail company:   Use our expertise to create a happy clients in retail!

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Develop logistics products. “Nasha Pochta”, Belarus

How to be the best logistics operators in the country? Give the right products to your customers! Each target group requires a unique solution for their needs. How to identify these needs? What solutions are most in demand, profitable and new customers for a logistics operator? Learn how to create efficient logistics products in local markets.

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Launch loyalty program “Nasha Ryaba”

Featured: Development and Launch Loyalty Program franchise network for a leading manufacturer of chicken products in Ukraine, the company “MHP”, trademark “Nasha Ryaba”. 2400 POS. Results A pilot project covered the 43 point of sales, number of sales with the card is 52% of all checks. ryaba.com.ua “Nasha Ryaba” TM  is an excellent opportunity to […]

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