Objective: Rapid growth of the company was accompanied by weak operating processes. Needs optimization of processes. Unstable work of IT software. The absence of regulated business processes led to a loss of quality.
«Nova Poshta» — the most powerful factor of e-commerce growth and development of small and medium-sized businesses. We have performed optimization of processes in «Nova Poshta» company.
Solutions: Implementation of process management in the logistics company “Nova Poshta”. Learning the basics of process management, process optimization. Improve KPI management.
Main Results of optimization processes:
Clear Processes. Optimization of all operations. Since the acceptance of shipments from the customer, ending with the issuance destination and resend, logistics and client processes.
Learning Process Management. Implementation of process management in the company. Learning the basics of process management, process optimization.
IT Audit. Audit of the company’s IT architecture. Recommendations for architecture optimization, increase the capacity of branches and data exchange.
KPI Management. Implementation of KPI in the motivation of each operating company employee. Starting the service strategy.
All pictures source: https://novaposhta.ua